Refund policy
At Watch Flex, we want customers to have a satisfactory shopping experience. This Return & Refund Policy explains the general process for requesting a return, exchange, or refund for purchases made through https://watchflex.in/.
1. Return Eligibility
A return request may be considered where the product:
- Is damaged or defective upon delivery
- Is incorrect or different from the product ordered
- Has another issue covered by our applicable return conditions
Products must generally be returned in the condition in which they were received.
Where applicable, the following should be retained:
- Original packaging
- Product box
- Tags
- Accessories
- Warranty documentation
- Invoice
- Other items supplied with the product
2. Items That May Not Be Eligible
A return or refund may not be accepted where:
- The product has been used or damaged after delivery
- The product has been altered or modified
- Original packaging or accessories are missing
- Damage resulted from improper handling or misuse
- The return request is made outside the applicable return period
- The issue is caused by normal wear and tear
Specific products may have different return conditions.
3. Return Request
To request a return, contact us at:
Please provide:
- Order number
- Customer name
- Registered mobile number/email
- Reason for return
- Photographs/videos where relevant
Our team may review the request before approving a return.
4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or videos showing:
- Outer packaging
- Shipping label
- Product
- Damage or defect
- Packaging condition
This information may be required to assess the claim.
5. Return Shipping
Where a return is approved because of an error attributable to Only Watch or an eligible product issue, return shipping arrangements may be provided according to the circumstances.
For other returns, applicable shipping or handling charges may be deducted or payable by the customer, where permitted.
6. Inspection
Returned products may be inspected after receipt.
Approval of a return does not necessarily guarantee a refund until the returned product has been checked against the applicable return conditions.
7. Refunds
Once a refund is approved, the applicable refund amount will be processed through the appropriate payment method or payment channel, subject to applicable processing procedures.
The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
8. Refund Amount
Refund amounts may exclude certain charges where applicable, including non-refundable shipping, handling, or other charges, depending on the reason for the return and applicable terms.
9. Exchanges
Where exchange is available, an eligible product may be exchanged subject to:
- Product availability
- Return approval
- Product condition
- Applicable exchange conditions
If the requested replacement product is unavailable, another resolution may be offered where applicable.
10. Cancellation
Order cancellation may be possible only before the order reaches a stage where cancellation is no longer operationally possible.
Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the applicable return procedure.
11. Refund Delays
If a refund has been approved but has not appeared within the expected processing period, please first check with your bank or payment provider.
If the issue continues, contact us with your order details.
12. Contact Us
For return or refund requests:
Only Watch
Shop 03, Ashirwad Palace, Bhatar Road,
Surat – 395009, Gujarat, India
Email: Info.onlywatch11@gmail.com
Website: https://watchflex.in/