Shipping policy
At Watch Flex, we aim to provide a convenient and reliable delivery experience for all customers ordering through https://watchflex.in/.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we will begin processing your order.
Orders may require reasonable processing time before being handed over to the delivery partner.
Processing time may vary depending on:
- Product availability
- Order volume
- Verification requirements
- Holidays
- Operational conditions
2. Shipping Address
Orders will be shipped to the address provided by the customer during checkout.
Customers are responsible for ensuring that their:
- Name
- House/flat/shop number
- Street/locality
- City
- State
- PIN code
- Mobile number
are entered correctly.
Only Watch may not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
3. Delivery Time
Estimated delivery time may vary depending on the customer's location and courier service.
Delivery timelines displayed at checkout or communicated after ordering are estimates and are not guaranteed in circumstances beyond our reasonable control.
Possible causes of delay include:
- Weather conditions
- Courier delays
- Public holidays
- Natural events
- Transportation disruptions
- Incorrect address information
- Remote delivery locations
- Operational or logistical issues
4. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout or before the order is completed.
Shipping charges may vary depending on order value, destination, shipping method, or promotional offers.
5. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Customers can use the tracking information provided by the applicable courier service to monitor delivery progress.
6. Delayed Delivery
If your order has not arrived within the expected delivery period, please contact us at:
Please provide your order number and registered contact information so that we can assist you.
7. Failed Delivery
A delivery may fail because of:
- Incorrect or incomplete address
- Customer unavailable at the delivery address
- Incorrect phone number
- Customer refusal
- Courier service limitations
- Multiple unsuccessful delivery attempts
If an order is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping arrangements or charges may apply where applicable.
8. Damaged Package
If you receive a package that appears visibly damaged or tampered with, please document the condition of the package and contact us as soon as possible.
Where appropriate, photographs or other evidence may be requested to process the complaint.
9. Delivery to Remote Areas
Certain locations may require additional delivery time depending on courier coverage and logistics.
10. Contact Us
For shipping and delivery questions:
Only Watch
Shop 03, Ashirwad Palace, Bhatar Road,
Surat – 395009, Gujarat, India
Email: Info.onlywatch11@gmail.com
Website: https://watchflex.in/